Whilst they manage change…

Solution Adoption neutralises disruption and accelerates you towards BAU.

Launching 47 workshops and a training calendar isn’t adoption. It’s just noise. Solution Adoption is where value actually lands: the behaviours people show, the confidence they feel, and the help they get when it matters.

Think pit-crew meets tour guide: the car’s fast, the route is clear, and when something squeaks you’ve got a wrench in one hand and a map in the other.

We run change like practitioners, not professors. Staying aligned to SAP Activate, we blend four craft areas into one engine: OCM, User Experience (UX) & Fiori Design, Experience Management (XM) with Signal Feeds, Digital Adoption & Learning (Joule AI & WalkMe).

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(X)perience is (EV)ree-thing

  • Roads Less Travelled

    Go-live without chaos. Link impacts → learning → cutover → hypercare so the first week feels like opening night, not a fire drill.

  • The (you)X Factor

    Set the pace towards “I’ve got this.” Cleaner UX + in-app help = fewer “how do I…?” tickets and more “done.”

  • Right In The Feels

    Board-proof readiness. Evidence beats vibes: show artefacts, coverage, and outcomes that withstand scrutiny.

The 5-minute primer

Solution Adoption = evidence-based OCM + usable experiences + real-time feedback + help in the flow.

  1. Work in phases, not vibes. Discover/Prepare → Explore → Realise → Deploy → Run. Same cadence as Activate; fewer surprises.

  2. Show receipts. Score everything with E/Q/C/U: Existence, Quality, Coverage, Use & Outcomes. If it’s not used, it’s not real.

  3. Hack the critical flows. Design for the top processes by role/site first. (If AP runs, AP runs the company.)

  4. Loops over lines. XM signals feed comms, training, UX tweaks, and guidance - every phase - every release.

  5. No tool snobbery. No DAP or Joule yet? Cool. Deliver the same outcomes with the tools at your disposal. Have users ready, enabled and supported.

What Solution Adoption IS and ISN’T

In scope (the people-side pit crew)

  • Sponsor energy, decision rights, and real governance

  • Stakeholders, roles, and a super-user/site-lead network that actually shows up

  • CIA quality and readiness tracking (not just a tab in a spreadsheet)

  • Comms with a pulse (leaders who brief, not forward emails)

  • Enablement & training that builds proficiency, not seat time

  • Cutover/go-live/hypercare playbooks for humans, not just systems

  • Adoption metrics, OKRs, and reinforcement

  • CAB/ITIL hooks so people-readiness is part of change control

  • Digital adoption (Enable Now/Web Assistant, WalkMe) and Joule AI with guardrails and outcomes

Out of scope (the engineers and owners)

  • Config and data plumbing

  • Design and architecture

  • Test depth and commercial wrangling with your SI


The
four (4) person
band approach

When magic happens…

  • Objective: Get people understanding, accepting, and performing the new way.

    • Sponsor with a spine; clear decision rights; SteerCo with teeth

    • CIA that names the hit list and who’s fixing what by when

    • Leader kits and a comms “message house” everyone can parrot

    • Super-users/site leads with charters, ceremonies, and shout-outs

    • Cutover/hypercare that feels like a well-rehearsed opening night

    • Scoreboard Results: more critical impacts mitigated, leader cascade reach ↑, proficiency ↑, hypercare time-to-resolution ↓, adoption OKRs trending ↑.

  • Objective: Make it easier to do the right thing than the wrong thing.

    • Role→Tile mapping that matches how humans think

    • Top 10 flows per role/site, tuned and measured

    • Fast, accessible pages (no treasure hunts, no 17-click odysseys)

    • Release notes that trigger guidance updates, not yawns

    • Scoreboard: faster time-to-complete, search success ↑, drop-offs ↓, accessibility passes, help content updated when UX shifts.

  • Objective: Keep a stethoscope on the program and fix what people actually feel.

    • Tiny pulses before/after and through hypercare (by role/site)

    • Super-user/floor-walker intel → themed fixes → visible updates

    • Friction themes push straight into CIA and DAP/Joule backlogs

    • Scoreboard: usefulness/confidence ↑, top friction themes shrinking, help-content deflection ↑, improvement backlog velocity up and to the right.

  • Objective: Put the answer where the work happens.

    • Strategy & guardrails for Web Assistant / Enable Now / WalkMe; sensible Joule AI patterns

    • Role-based targeting and performance that doesn’t lag the user

    • Content factory on a release drumbeat; translations and accessibility built-in

    • Analytics and A/B tests so guidance gets sharper over time

    • Conscious non-adoption rule: no DAP/Joule? Fine—deliver the effect (scripts, micro-videos, cheat sheets) and prove the outcome.

    • Scoreboard: % of critical flows with in-app help ↑, time-to-first-assist ↓, search success ↑, “how-to” tickets ↓, SLA-backed updates after releases.

Solution Adoption IS NOT extra credit on your SAP project.

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It’s the difference between surviving go-live and actually winning.

This is the playbook for success.

A word from our founder…

“Solution Adoption is an independent discipline. We’re not SAP, we’re not your SI, and we’re not here to sell consulting services. We exist to give the community - you all - practitioners, sponsors and teams a common playbook to measure and lift adoption outcomes. Everything you read here is insight, not legal or commercial advice. Take what resonates, test it in your own context, and share it back with the network. Because the way we learn, adapt and tell the adoption story is what separates thriving SAP programs from the ones that just scrape by. As always, be kind. Rewind.”

- Shiraz (Founder, Father and Solution Adoption Practitioner)

AMA hello@solutionadoptioninstitute.com.au